Job Description
What Ability | Kew, Melbourne | Full-time, Permanent
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Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don't just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.
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With a national team of over 800 support workers, including professional and semi-professional athletes, our approach is simple: put happiness first.
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We're looking for a people-focused Respite Manager to support Victoria Short Term Respite services.
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About the Role
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This is a hands-on leadership role responsible for delivering incredible camp experiences for people with disabilities across Victoria.
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You'll coordinate the planning and delivery of respite end-to-end - from participant bookings and logistics, through to on-the-ground support and post-respite follow up. You'll work closely with Respite Leads, participants, families, and the national team to make sure every respite runs smoothly, safely, and is genuinely fun.
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This role combines operations, people leadership, logistics, and problem solving, making it ideal for someone who thrives in a quick-paced environment and loves bringing experiences to life.
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Key Responsibilities
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Coordinate and oversee the delivery of respite across VIC
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Allocate and support Respite Leads and respite staff
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Manage respite logistics including accommodation, transport, and resourcing
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Monitor budgets and ensure respite services are delivered efficiently
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Build relationships with participants and families, and manage respite enquiries
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Coordinate participant bookings and ensure all details are confirmed ahead of respite
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Communicate key information clearly with families and stakeholders
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Oversee Supportmate updates, participant needs, and support documentation
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Ensure staff documentation and compliance requirements are up to date
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Manage task tracking systems (JIRA) and follow up on outstanding items
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Review respite documentation including progress notes, timesheets, and medication charts
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Support incident management and ensure reporting is completed correctly
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Manage feedback and complaints in a timely and professional way
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Ensure all respite services meet NDIS Practice Standards, Child Safe Standards, and internal policies
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Oversee risk assessments and ensure participant safety and wellbeing at all times
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Train, coach, and support Respite Leads and respite staff
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Support recruitment, onboarding, and development of respite team members
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Identify opportunities to grow camps and build community connections in VIC
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About You
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You're someone who loves bringing people together and creating meaningful experiences.
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You might come from a background in disability services, events, or operations, and you're confident coordinating teams, managing logistics, and building strong relationships.
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We're looking for someone who is:
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Organised and able to juggle multiple moving parts
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A strong communicator who builds trust with participants, families, and staff
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Proactive and solutions-focused
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Calm under pressure and adaptable in a dynamic environment
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Passionate about creating safe, fun, and inclusive experiences
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Experience in the disability sector is highly regarded, but attitude, initiative, and energy are just as important.
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Why You'll Love Working Here
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Be part of a fast-growing, purpose-driven organisation
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Work with a passionate and supportive national team
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Make a genuine impact in the lives of people with disabilities
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Grow your career as What Ability continues to expand
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The Details
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Based in VIC (with travel to camps as required)

📌 State Respite Manager (Victoria)
🏢 What Ability
📍 Victoria