Job Description
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Manage ongoing daily operations, sales and high-volume stock management within the specialist department
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Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
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Report directly to the Operations Manager and Complex Manager
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Lead a team of 20+ team members and maintain an engaged and safe work environment
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Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
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Build team capability in Best Experience, Safety Culture and Compliance
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Manage team engagement, performance and recognition
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Create rosters and strategically plan team coverage to deliver the service promise
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Drive department sales through strong merchandising and monitoring key metrics
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Action customer feedback to improve the end-to-end customer experience
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Own department stock accuracy, including adjustments, replenishment discipline and loss prevention processes
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Monitor and measure customer service levels
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Liaise with Merchandising, Store Leadership, and Health and Safety teams
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Develop strong relationships with suppliers
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Requirements
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Must be age 15 or over to apply
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Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
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Experience leading teams with a focus on safety and wellbeing and specialist products preferred
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Strong leadership and influencing skills
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Ability to lead and inspire a large team of 20+
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Ability to champion a protected and secure environment and ensure compliance with policies and procedures
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Experience opening and closing a store and supporting smooth trade across weekdays and weekends
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Ability to build team capability through coaching, explicit expectations, performance conversations and recognition
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Ability to roster and strategically plan a team
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Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
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Ability to understand KPIs and exceed customer expectations
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Ability to work a minimum of 1 in 3 weekends and some public holidays
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Background checks may be required, including police, employment, medical and qualification checks
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Core Competencies
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Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence. Proven ability to drive sales performance through effective merchandising and stock management in a high-volume retail environment.
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Highest-signal resume keywords
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Team Leadership
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Sales Performance Management
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Merchandising Knowledge
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Safety Compliance
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Customer Experience Improvement
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Hard Skills
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Stock Management
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Sales Metrics Monitoring
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Store Opening and Closing
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Team Roster Planning
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Loss Prevention Processes
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Soft Skills
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Influencing Skills
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Coaching Ability
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Team Engagement
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Performance Recognition
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Industry Keywords
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Retail Industry
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High-Volume Customer-Focused Organisation
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Safety Culture
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Customer Feedback Actioning
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Supplier Relationship Development
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📌 Department Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales