Job Description
Matrix Education is now hiring casual Customer Service Representatives for our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta campus.
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Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta
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Casual | 3 – 4 days per week
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Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.
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As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining robust relationships with all client bases. Full on-the-job training and support is provided.
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Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.
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What you'll do...
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DaytodayoperationalmanagementoftheMatrixcampus.
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Respondingtoinboundtelephone,emailandfacetofaceenquiries.
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Makingoutboundsalesandengagementcalls.




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Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
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ManagementofcustomerprofilesandenrolmentsontheCRM.
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Deliveryofinternalcommunicationsatthecampuslevel.
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Providingsupporttostaffandstudentsonsite.
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What you'll need...
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Minimumtwoyears'
experienceincustomerservice,administrationorcallcentre.
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Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
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Keenattentiontodetailwhendocumentingandenteringinformation.
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Abilitytoremaincalmandfocusedduringbusyperiods.
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Flexibleattitude,hard
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workingandresultsdriven.
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Friendlyandapproachablenature
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yougenuinelyenjoyhelpingothers.
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Strongproblem-solvingskills–
youthinkonyourfeetandstaycomposedunderpressure.
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Greatmultitaskingabilities
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handlingcallswhileupdatingsystemsandnotes.
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ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).
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A few of our perks...
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Convenient campus locations across Sydney,
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📌 Customer Service Representative (New South Wales)
🏢 Matrix Education
📍 New South Wales