Job Description
At NEXTDC we are building the heart of Australia & Asia's high-tech future.
Wedesign,buildandoperateworldclass, next generation data centres, usingcutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.
NEXTDC is an exciting ASX 100-listed technology company, only 16years young andoperating17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer's digital infrastructure.
At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development.
Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AIthrives
Job Description
As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team,you'llensurea great experiencein all contacts, both reactive and proactive, to achieve the best service outcomes for customers.
In addition to thisyou'llact as concierge for your facility; this entails coordinatingthelogisticsandaccuratedocumentationof deliveries.
We have an opportunity for experienced customer centric individuals to join us on aCasual basis,offering between ***** hours per week, from Monday to Friday, or as agreed with the potential to work at our sites inPerth (Malaga and New Castle St).
Work the hours that work for you!
To be successful in this roleyou'llhave:
Customer Focus
Greet all visitors to facility ina timely, courteous, and professional manner.




Work with internal teams around the country to deliver a seamless customer experience.
Provideaccurateadviceand guidance on customer service requests and incidents.
Take telephone calls to facility from both internal and external customers.
Assistwith coordination of customer and company events and activities at facility.
Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
Conduct audits of critical facility stock and replenish levels asrequiredon:
Support
Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
Provide first level resolution where possible or elevaterequests and incident to theappropriate resolvergroup.
Responsible for approving, accepting, and securely storing customer deliveries.
Qualifications
Your proven commercial experience will see you bringing:
Excellent customer service skills, both over-the-phone and face-to-face
Highly developed interpersonal skills and communication skills, both written and verbal
Wellpresented with a professional and effective manner
Strong time management skills with the ability to multitask
Ability to work independently; be proactive, organised, and diligent
High attention to detail and accuracy, methodical, and task oriented
Must be an Australian Citizen
Additional Information
Be part of a fast-growing, future-focused technology company
Play a key role in supporting AI and digital infrastructure in Australia
Thrive in a collaborative, inclusive, and values-driven culture
Access career development and progression opportunities as we expand
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.

📌 Casual Customer Service Agent (Perth)
🏢 Nextdc
📍 Perth