Job Description
About EVT
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Atura Blacktown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
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At Atura, we're a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you're pouring drinks, sharing local tips or welcoming guests with a warm smile, you'll be part of a team that's Always Open to possibility. Join us and help create the kind of place people never want to leave.
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EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent
CollectionandAustralia
's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.
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Key Responsibilities
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Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
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Oversee hotel operations in the absence of the Hotel Manager or General Manager.
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Drive a strong service culture by coaching the team on the hotel's service values and ensuring consistent delivery of exceptional guest service.
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Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
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Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
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Financial & Operational Excellence
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Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
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Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
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Cultivate a proactive sales culture, encouraging up‐selling and on‐selling techniques to boost revenue.
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Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
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People & Culture
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Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
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Promote a positive team environment through regular communication, structured training, and recognition of achievements.
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Ensure compliance with WH&S; standards, company policies, and grooming guidelines to maintain a safe and skilled workplace.
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What You'll Bring
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2+ years of experience in hotel front office operations, ideally within a rapid-paced hotel or similar property.
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Strong understanding of occupancy and yield management strategies,



with a track record of maximising average room rate and revenue.
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Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
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Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
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Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
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Skilled in workforce planning, rostering, and ensuring cost‐effective staffing aligned with operational needs.
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Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
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Flexibility to work across AM and PM shifts and occasionally on weekends.
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How You Work
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Daymaker ethos — no one's too big for the small things.
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Inclusive leader — values diverse perspectives; builds belonging.
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Hands‐on and non‐hierarchical — leads from the front.
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Growth mindset — learns, shares, and levels up others.
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Perks from Day One
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50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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Seasonal perks at Thredbo.
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Rapid career growth across our hotel & entertainment network.
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Paid parental leave; community & volunteering opportunities.
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This is a 12 month maternity leave contract starting at the beginning of October.
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Police Check Acknowledgement
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Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

📌 Front Office Manager - Atura Blacktown (New South Wales)
🏢 EVT - Entertainment | Ventures | Travel
📍 New South Wales