Job Description
About the role
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Ability Action Australia is growing and we're looking for a proactive, people-focused individual to join our Concierge Team.
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You'll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.
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This is an office-based role in Campbelltown where being responsive, organised, and outcome-focused makes a real impact.
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What you'll be doing
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You'll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.
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Key parts of the role include:
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Reaching out early via phone, SMS, and email
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Guiding conversations toward an appointment in a supportive way
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Following up to gather information and keep momentum
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Managing referrals, updates, and bookings in systems
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Coordinating with clinicians to prioritise appointments
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What's in it for you
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Meaningful work where you can see the impact of what you do every day
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Career growth across Ability Action Australia and the wider MedHealth group
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Ongoing training and development to build your skills and confidence
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Great benefits,



including referral bonuses and corporate discounts (health insurance, gym memberships)
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Options for salary packaging, novated leasing, and additional leave purchase
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What you'll bring
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Confidence speaking with people and guiding conversations with empathy
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A proactive mindset, you take initiative and follow things through
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Comfortable working toward KPIs or activity targets
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Strong communication and follow-up skills
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Attention to detail when managing information and systems
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You are welcome here.
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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
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We are an Equal Prospect Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
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We are happy to adjust our recruitment process to support accessibility needs.

📌 Concierge Officer (Sydney)
🏢 Medhealth3
📍 Sydney