Job Description
Serve as the key point of contact for clients in the portfolio
Service clients' media requirements end to end across all formats
Alert clients to relevant media items as they happen
Collaborate with account management and sales teams to understand client needs
Regularly contact clients and provide solutions for their communications requirements
Monitor breaking news and alert clients to relevant media issues
Retain and develop a portfolio of government, automotive, and higher education clients
Deliver insights, advice, and industry intelligence supporting clients' communications objectives
Requirements
Media savvy with a genuine interest in news and current affairs
Ability to identify issues important to clients
Ability to build and develop meaningful client relationships
Ability to think on your feet, prioritise, and multitask in high-pressure situations
Excellent team player comfortable in a fast-paced environment
Problem-solving ability to identify potential client issues




Previous experience in a client success or customer service workplace is desirable
Excellent command of English
Australian Citizen, Permanent Resident, or valid work visa holder not requiring sponsorship, with at least 1.5 to 2 years of visa validity remaining
Core Competencies
Demonstrates strong media savvy and a genuine interest in news and current affairs, with the ability to build meaningful client relationships and deliver insights that support clients' communications objectives.
Highest-signal resume keywords
Client Relationship Management
Media Monitoring
Problem-Solving
Communication Skills
Multitasking
Soft Skills
Team Player
Ability to Prioritize
Ability to Think on Your Feet
Industry Keywords
Client Success
Customer Service
Government
Automotive
Higher Education

📌 Account Executive (Canberra)
🏢 Jobtailor
📍 Canberra