Job Description
About the Business
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MK & KY Painting Services Pty Ltd is an established Sydney painting and construction-
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services business delivering residential and related painting works for builders, developers and
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private clients.
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Our operating model involves coordinating a substantial network of painting subcontractors
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across multiple projects throughout Sydney and NSW.
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As the volume and complexity of our contractor, project and operational workflows have
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increased, we are seeking an experienced Operations & Procedures Specialist to analyse and
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improve our business processes, procedures and operating systems.
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About the Role
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This role is focused on analysing how work moves through the business and developing
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practical improvements to efficiency, consistency, cost control and service delivery.
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You will review workflows across:
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project intake;
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quotations;
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subcontractor allocation;
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scheduling;
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procurement;
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project delivery;
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variations;
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quality issues;
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contractor payments;
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tenders;
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customer handovers; and
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completion processes.
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You will prepare and implement improved SOPs and procedures, analyse operational
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performance, recommend process improvements and assist management with introducing
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appropriate workflow and automation tools.
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Key Responsibilities
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Analyse existing operational methods, workflows and procedures.
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Prepare workflow maps and identify bottlenecks, duplicated work and control weaknesses.
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Develop and revise SOPs, procedures, checklists and operational documentation.
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Review subcontractor onboarding, allocation, communication, performance and payment processes.
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Develop contractor and operational KPIs and reporting.




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Analyse operational costs, delays, rework, defects and workflow performance.
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Review and improve procurement and supplier-evaluation procedures.
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Improve tender, quotation and bidding workflows.
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Analyse customer-enquiry, quotation and sales-handover procedures.
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Evaluate appropriate digital and AI-enabled workflow tools.
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Assist with implementation of approved process improvements.
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Monitor compliance with revised procedures and recommend ongoing improvements.
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Essential Requirements
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Bachelor degree or higher in Business Management, Engineering Business
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Management, Operations Management, Supply Chain/Logistics, International
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Business/Trade or a closely related discipline.
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At least two years of relevant professional experience in operations, project
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coordination, business-process improvement, supply-chain/service-provider
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operations or a related field.
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Demonstrated experience developing or improving SOPs and operational procedures.
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Experience analysing workflows, operational information and KPIs.
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Strong stakeholder and service-provider coordination skills.
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Robust analytical, organisational and written communication skills.
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Professional English communication skills.
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Highly Regarded
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Experience in construction, trade services, contractor-based operations, logistics or
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supply chain.
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Contractor/service-provider onboarding and performance-management experience.
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Procurement, supplier, quotation or tender-process experience.
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Continuous-improvement experience.
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Familiarity with workflow automation or AI-enabled business tools.
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Mandarin language capability, given regular operational communication with
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Mandarin-speaking subcontractors.
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📌 Operations & Procedures Specialist (New South Wales)
🏢 RecuitIQ
📍 New South Wales