Job Description
Job Description
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Be part of the excitement of the Accor family, with limitless career opportunities and incredible perks.
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We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and productive running of the Hotel's operation with a high level of customer service provided at all times.
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What will you be doing?
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Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
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Supervise and monitor team members with true leadership ability that motivates the entire team.
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Take initiative to ensure all interactions with our guests are positive and productive.
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Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
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Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
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Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
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Process and assist with check-in and check-out of guests when needed.
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Respond to and coordinate emergency situations.
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Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
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📌 Assistant Manager - Mercure Newcastle (New South Wales)
🏢 MERCURE IT
📍 New South Wales