Job Description
Role: Engineering Manager - Pega Platform & Application Support
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Experience: *****+ years overall, with 5+ years in Pega leadership/support
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Key Responsibilities
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Lead Pega engineering and L2/L3 platform support teams.
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Own production stability, availability, performance and SLA adherence.
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Manage major incidents, technical escalations, RCA and problem management.
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Provide technical leadership for Pega Platform, application integrations, deployments and upgrades.
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Drive automation, operational excellence and reduction in recurring incidents/MTTR.
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Partner with architecture, DevOps, cloud, infrastructure and business teams.
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Mentor engineers and build a high-performing technical support organization.
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Required Skills
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Robust Pega Platform/PRPC experience.
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Pega production and platform support experience.
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Pega application architecture and troubleshooting.
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L2/L3 support and ITIL processes.
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SQL, APIs/integrations and performance troubleshooting.
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CI/CD, cloud and deployment experience is preferred.
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Strong stakeholder management and people-leadership skills.
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Pega CSA/CSSA certification preferred.
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Pay: $100,****** - $150,****** per year
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Work Location: In person

📌 Engineering Manager - Pega Platform Support - Virtusa Consulting & Services Pty Ltd (New South Wales)
🏢 Polluxa
📍 New South Wales