Job Description
Part time Customer Experience Officer role supporting customer service, finance and administration within a busy infrastructure team.
At Downer we plan, create and sustain.
Downer is the leading provider of integrated services in Australia and New Zealand.
Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
Looking for a flexible part-time opportunity?
Join our team and help deliver exceptional customer service and administrative support across a major transport infrastructure contract.
We're seeking a proactive and organised Customer Experience Officer to join our team 2-3 days per week.
This varied role combines customer service, administration and finance support, making it ideal for someone who enjoys building strong relationships, coordinating requests and keeping processes running smoothly.
About the Role
Reporting to the Contract Manager, you will play an important role in supporting customer service delivery, finance administration and contract compliance activities.
Key responsibilities include
Manage and coordinate customer service requests through to resolution
Provide administrative support across contract operations and reporting
Raise purchase orders and support accounts payable processes




Maintain accurate financial and administrative records
Monitor customer experience performance and assist with reporting
Liaise with customers, subcontractors and internal stakeholders
Support compliance with contract requirements, policies and procedures
Contribute to continuous improvement initiatives across the business
About You
To be successful in this role, you will bring:
Previous experience in a customer service, administration or finance support role
Strong communication and stakeholder engagement skills
Excellent organisational skills and attention to detail
Strong numerical and analytical abilities
Proficiency across Microsoft Office, including Outlook, Word, Excel and Teams
Experience using financial systems and processing invoices or purchase orders
A proactive, self-motivated approach and ability to work independently
Experience with JDEGS or similar financial systems will be highly regarded.
What's on Offer
Part-time role (2-3 days per week)
Flexible working arrangement
Friendly and supportive team environment
Opportunity to develop your administration, finance and customer service skills
Stable position within a leading infrastructure business
If you're an organized administrator with a passion for delivering great customer outcomes, we'd love to hear from you.

📌 Customer Experience Officer - Ti Vic (Victoria)
🏢 Downer
📍 Victoria