Job Description
Work at one of the largest and most successful venues in Western Sydney
Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
Above award rates
We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.
About The Role
Welcoming Members and Guests in a friendly courteous manner
Signing in members and visitors, conducting ID checks and RSA assessments
Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
Answering questions about venues and providing all relevant information
Operating the public-address system to make any announcements to club patrons and staff
Processing tickets for shows and concerts and collecting payments
Updating details in membership system
Issuing Workers' Gift Cards
Taking member bookings for the Club courtesy bus
Facilitate cloak room service; and
Any other reasonable duties as requested by Management.
Requirements
12 monthsreception/conciergeexperience in Hospitality / Hotel / Entertainment is preferred
Excellent communication, interpersonal skills and presentation




Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
Basic knowledge and skills in computer systems / programs including Outlook
Current NSW RSA and RCG competency card, or willing to obtain
Polite phone etiquette; and
Willing to work a mixture of day, evening and weekend shifts.
Perks
Competitive casual rate above award rate
Employee Enterprise Agreement
Free onsite undercover parking
Uniforms provided
Staff Christmas Party
Employee Assistance Program - up to 6 sessions annually
25% staff discount with our food vendors Marlos All Day and Lusso Bistro
About Us
By any measure, the story of Workers Lifestyle Group is a proud record of achievement.
Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney's burgeoning west.
Get to know us more athttps://workerslifestylegroup.com.au/careers/

📌 Casual Concierge / Reception Blacktown Nsw 2148 (New South Wales)
🏢 Workers Lifestyle Group
📍 New South Wales