Customer Care Manager - EN/FR (Australia)
169 Varsity Parade, Varsity Lakes, **** Gold Coast QLD, Australia
As an employee of our company, you will
collaborate with each department to create and deploy disruptive products.
Come work at a growing company that offers great advantages with opportunities to moving forward and learn alongside accomplished leaders.
We're seeking an experienced and outstanding member of staff.
This position is both
creative and rigorous
by nature you need to think outside the box.
We expect the candidate to be proactive and have a "get it done" spirit.
To be successful, you will have solid solving problem skills.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
About Odoo
With a small team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo.
Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more.
Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.
At Odoo, we value independence, flexibility, and personal growth.
We're a fast-growing company that embraces innovation and encourages our team members to push boundaries and reach new heights.
With our Australian office nestled in the beautiful Gold Coast's Varsity Lakes, we offer the perfect blend of exciting work and an amazing lifestyle.
Check Odoo
About the job
At Odoo, we're not just a software company; we're a community of innovators and problem-solvers dedicated to reshaping enterprise management.
With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that's three times more affordable than traditional competitors.
Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.
To support our rapid growth,



we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us, from adoption to expansion and renewal.
You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.
You'll never get bored!
Responsibilities
Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
Fluent in English and French
Passion for software products
Strong business acumen and understanding of customer needs
Highly organised, ability to work autonomously and manage time effectively
Strong priority management skills with the ability to thrive under pressureProblem-solving skills
Quick & autonomous learner
Full unrestricted working rights in Australia
Nice to have
Proven experience in administrative roles, showcasing strong organisational and multi-tasking skills
Solution oriented mindset with strong analytical skills
Relevant experience
What we offer
Social Events
Friday happy hours, great team activities, company dinners
Peaceful work environment
Located in Varsity Lakes with lake views.
Cosy work spaces, a game area, and a lunch room made for laughs and snacks.
Work-life Balance
Hybrid work with hours that fit your lifestyle.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers.
Because well-fed Odoo-ers are happy Odoo-ers.
#J-*****-Ljbffr

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