Job Description
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Build cadences, trackers and meeting rhythms for Communications operations
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Refine reporting and alignment rituals so the right people receive the right information at the right time
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Keep daily work, review cycles and deadlines moving
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Turn communications plans into action
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Review all outbound materials from intake through release against regulatory and brand standards
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Apply editorial judgment grounded in media relations and writing craft
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Manage team capacity and prioritize competing requests
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Oversee budgets and delivery frameworks for PR agencies, vendors and partners
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Coordinate projects across Communications, Brand, Field and Product Marketing
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Flag issues early and translate commercial and clinical updates into actionable communications plans
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Build templates and systems for recurring work
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Use AI tools to improve efficiency
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Track performance against goals and iterate systems as Heidi grows
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Report into the Head of Comms
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Requirements
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5–8 years' experience in business operations, communications strategy or consulting within a fast-scaling tech workplace
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Proven ability to step into ambiguous operational challenges and structure clear, scalable systems
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Comfort using data to validate the efficiency of communication channels and programs
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Experience partnering directly with executive leadership, founders and cross-border teams
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Strong affinity for turning dry metrics or long documentation into clear, visual internal storytelling
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Experience in a scaleup, agency or in-house comms team
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Proven experience managing external partners such as PR agencies, freelance writers and media contacts
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Calm under pressure and excellent at managing multiple priorities in quick-moving environments, including live news cycles
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Strong systems thinker with a do once, build it properly mindset
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Strong experience using project management tools, ideally Linear and Notion
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Clear, confident internal communicator
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Genuinely robust editorial judgment and care for accuracy
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Proactive, accountable and highly organized
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Comfortable using AI tools to move faster, or excited to learn
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Core Competencies
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Demonstrates expertise in building and refining communication operations, managing external partners, and utilizing data-driven insights to enhance efficiency. Proven ability to create scalable systems and deliver clear, actionable communication plans in fast-paced environments.
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Highest-signal resume keywords
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5–8 Years' Experience In Business Operations
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Experience Managing External Partners
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Strong Systems Thinker
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Proficient In Project Management Tools
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Strong Editorial Judgment
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Hard Skills
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Communications Strategy
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Data Analysis
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Project Management
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Operational Systems Development
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Performance Tracking
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Regulatory Compliance
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Visual Storytelling
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Budget Management
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Capacity Management
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Editorial Judgment
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Soft Skills
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Calm Under Pressure
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Excellent Multitasking
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Proactive
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Accountable
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Highly Organized
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Industry Keywords
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Fast-Scaling Tech Environment
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PR Agencies
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In-House Comms Team
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Cross-Border Teams
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Media Relations
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Tools & Technologies
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AI Tools
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Linear
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Notion
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📌 Global Communications Ops Manager (Victoria)
🏢 Jobtailor
📍 Victoria