Job Description
Mental Health & Disability Support Workers
Wollongong, NSW
We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.
Applicants must have availability for shifts ranging between 4-10 hours per day.
About the Role
You will be supporting participants with complex mental health conditions, including:
Co-occurring alcohol and drug use
Psychosocial disability and complex behavioural needs
Children with ASD
Non-verbal support
Support will involve working in dynamic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.
Key Responsibilities
Provide person-centred mental health support in line with individual care plans
Supervise and prompt medication administration in accordance with protocols
Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies
Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress
Work confidently in environments where substance use may be present,



applying harm-minimisation approaches and professional boundaries
Recognise early warning signs and follow escalation pathways, including contacting emergency services when required
Maintain accurate, objective documentation including case notes, incident reports, and handovers
Communicate effectively with the wider support team and management
Respect participant choice and control, including the right to refuse support
Assistance with personal care and manual handling when required
Assist with daily living tasks to promote independence
Essential Requirements
Demonstrated experience supporting individuals with complex mental health needs, ASD, AOD, and/or behavioural challenges
Solid emotional regulation skills and calm, professional communication style
Experience implementing Behaviour Support Plans and following safety protocols
Ability to work independently and within a team in high-pressure environments
NDIS Worker Screening Check (or willingness to obtain)
First Aid & CPR (or willingness to obtain)
Valid Driver's License and reliable vehicle (mandatory)

📌 Mental Health Support Worker (Wollongong)
🏢 Sydney Health & Care Services
📍 Wollongong