Job Description
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
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As RAC continues to evolve and strengthen our Insurance Claims Services function, we're excited to introduce newly created Quality Assurance Specialist roles within our Claims Performance & Member Experience team. These positions have been established to further enhance quality, compliance, risk management, and member outcomes across our claims operations.
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Reporting to the Team Leader - Quality Assurance, you will play a critical role in ensuring the consistent delivery of high quality claims processing, member service, and operational practices.
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You will work closely with leaders and frontline teams to identify opportunities for improvement, strengthen compliance outcomes, and support an exceptional member experience.
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Key Responsibilities:
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Conduct quality assurance reviews across claims activities, customer interactions, and operational processes.
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Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
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Analyse trends and identify quality, compliance, conduct, and operational risks.
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Support in enhancing knowledge articles, business rules, procedures, and process documentation to ensure accuracy and consistency.
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Partner with stakeholders to improve processes, reduce risk, and enhance member outcomes.
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Support the ongoing effectiveness of training programs through quality assurance validation and feedback.
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Provide coaching, mentoring, and practical guidance to consultants, team leaders,



and managers.
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Champion a solid risk and compliance culture across the business.
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About You
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You'll be an experienced quality, compliance, or insurance professional who enjoys working collaboratively to improve performance and outcomes.
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Experience in Quality Assurance, Compliance, Risk, or Operational roles within insurance or financial services.
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Strong understanding of general insurance products, underwriting principles, and regulatory obligations, including the General Insurance Code of Practice and ASIC/AFCA requirements.
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Demonstrated ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
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Strong analytical skills with the ability to identify trends, root causes, and opportunities for improvement.
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Experience using quality assurance, compliance, or knowledge management systems.
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Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
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ANZIIF qualifications and/or Qualifications in Insurance, Risk, Compliance, Business is desirable.
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What's in it for you?
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A workplace culture where our people feel valued, respected and empowered.
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Work in flexible ways that meet work/life commitments and support wellbeing.
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Be part of a purpose led organisation that gives back to the WA community.
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An environment that values ongoing career development.
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Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
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Opportunities for community engagement and corporate volunteering.
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Applications close COB Tuesday 15th September ****.

📌 Quality Assurance Specialist (Perth)
🏢 RACWA
📍 Perth