Job Description
NTT DATA is looking for a Managed Services Service Desk Agent in Australia. This senior service desk resource is the first point of contact for clients and vendors, handling calls, chats, tickets, and mailbox management, while applying standard operating procedures to resolve incidents or service requests.
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The role requires robust ITIL knowledge, solid judgment to escalate when needed, and the ability to work in a 24x7 roster within a hybrid environment.
📌 Senior Service Desk Analyst -- 1St Line It Support (Hybrid) (New South Wales)
🏢 Ntt
📍 New South Wales
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