Job Description
Account Manager - Managed IT Services
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Cititec Pty Ltd | Thomastown, VIC (with regular client-site travel) | Full-time, Permanent
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About Cititec
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Cititec has been delivering managed technology services to small and medium Australian businesses for over 25 years. We're ISO/IEC ***** and ISO **** accredited, and we build long-term, trusted partnerships with our clients rather than one-off support relationships. We're a growing business, and we're looking for smart, enthusiastic people who want to contribute to that growth. Find out more about us and the services we offer at cititec.com.au.
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The Role
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We're hiring an Account Manager to own the relationship, retention and growth of a portfolio of Cititec clients. This is a relationship and coordination role, not a technical one; you'll drive strategy conversations, proposals, renewals and day-to-day client experience, working alongside our senior technical leadership for the technical detail behind the scenes. You don't need to be the expert in the room; you need to make sure the right conversation happens, on time, and is delivered professionally.
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What You'll Do
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Own the relationship for an assigned portfolio of clients and become their trusted point of contact at Cititec.
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Run the annual ICT strategy review cadence for your clients, working with our technical leadership on the content.
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Manage the end-to-end proposal and quoting process, and present proposals professionally and confidently.
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Track renewals, growth opportunities, and client satisfaction across your book.
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Represent Cititec's values (Teamwork, Relationships, Accountability, Communication) in everything you do.
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What We're Looking For
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An exceptional communicator, written and verbal.
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A natural relationship-builder who delivers genuinely excellent customer service.
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Meticulous attention to detail: CRM hygiene and follow-through matter here.
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A real appetite to learn, grow, and take on more responsibility over time; genuinely invested in your own development, not just checking a box.
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A go-getter with real hunger and drive: someone who takes ownership of outcomes and pushes to make things happen, rather than waiting to be told.
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A genuine team player: cooperative, easy to work alongside, invested in the group's success as much as your own.
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Someone who works autonomously but knows when to ask: comfortable owning outcomes, and just as comfortable raising a hand when something's outside their depth.
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Comfortable holding a basic technical conversation from a business perspective: you don't need to be technical, but you do need to gather the right information and bring in the right person.
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We've seen this role succeed when it's filled by someone with real potential, not just a matching résumé; prior experience in a formal Account Manager role isn't essential if you can demonstrate the traits above.
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Nice to Have
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Experience in the MSP or broader IT services industry is genuinely valuable: some technical exposure in this role is unavoidable.
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No industry background? We'll still want to talk to you if you're a confident, natural technology user.
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What's On Offer
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$80,000-$90,000 + super, depending on experience, plus uncapped commission on top.
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A genuine growth path: this role has a defined path to owning our largest, most strategic client relationships.
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A stable, established business (25+ years) that's actively growing and investing in its people.
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Why Our Team Stays
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We asked our team why they stay. Here's what came back:
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A genuinely challenging, hands-on learning environment for people who enjoy solving real problems, not repeating the same ticket twice.
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Real space to work autonomously and be accountable for it, with room to push your own boundaries and grow.
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A safe place to learn and feel valued, not just managed: a collaborative team, backed by leadership that actually has your back.
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Learning through direct, practical experience, and the chance to genuinely contribute to real solutions and the business's growth, not just execute someone else's plan.
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Flexibility that respects life and family outside of work.
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The satisfaction of hitting real milestones and being able to look back on what you've actually built.
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Requirements
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Permanent Australian resident, currently residing in Victoria.
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Must be prepared to undergo a Police Check, and a Working with Children Check if required.
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Valid Victorian driver's licence and access to a motor vehicle.
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Apply
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Learn more about Cititec and the work we do at cititec.com.au. To apply, click Apply on this listing.

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