Job Description
Level 3 Service Desk / Systems Administrator – IT MSP
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Sinefo ICT Solutions is a growing Melbourne-based Managed Services Provider (MSP) and Telstra Enterprise Partner, delivering managed IT, cloud, cybersecurity, networking, Microsoft 365, mobile and communications solutions to business, enterprise and government clients.
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Due to continued growth, we are looking for an experienced Level 3 Service Desk / Systems Administrator to join our team.
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This is a senior, hands-on role combining day-to-day technical support, complex troubleshooting and project work across a diverse range of client environments.
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While you will be a senior technical resource and escalation point, this is still a hands-on Service Desk role. You will work across Level 1, Level 2 and Level 3 support as required and be just as willing to resolve an end-user issue as you are a complex infrastructure, Microsoft 365 or cybersecurity problem.
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The Role
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Your responsibilities will include:
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Providing Level 1, 2 and 3 technical support across our managed client environments.
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Taking ownership of complex incidents and escalations through to resolution.
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Supporting and administering Microsoft 365, Entra ID, Azure, Intune, Windows Server and Active Directory environments.
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Configuring and troubleshooting networks, firewalls, switches, Wi‐Fi, VLANs and VPNs.
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Supporting Microsoft 365 migrations, endpoint deployments and infrastructure projects.
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Implementing cybersecurity solutions and assisting clients with ACSC Essential Eight assessment, implementation and remediation.
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Managing backup, disaster recovery and business continuity solutions.
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Supporting clients remotely and on-site.
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What We're Looking For
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Ideally, you will have solid experience in IT support and infrastructure, with previous experience in an MSP or multi-client environment highly regarded.
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You will have hands‐on knowledge across:
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Microsoft 365, Entra ID, Azure and Intune, including MFA, Conditional Access, device management, compliance and endpoint security.
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Windows 11, Windows Server, Active Directory and Group Policy.
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Networking including TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching.
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Firewalls such as Sophos, Fortinet, Cisco Meraki or similar.
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Cybersecurity, endpoint protection, EDR/MDR, email security and security hardening.
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ACSC Essential Eight controls and practical remediation.
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VMware and/or Hyper‐V virtualisation.
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Backup and disaster recovery platforms such as Datto, Veeam, Acronis or Azure Backup.
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PSA/RMM and remote support platforms.
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Certifications
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Relevant Microsoft and industry certifications will be highly regarded.
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Microsoft MD‐102: Endpoint Administrator certification is preferred, particularly given the role's focus on Microsoft Intune, endpoint management and security.
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Microsoft Azure, Security, Sophos, Fortinet or Cisco certifications would also be advantageous. Equivalent hands‐on experience will also be considered.
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About You
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We are looking for someone who:
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Has excellent troubleshooting and analytical skills.
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Takes ownership of issues and follows them through to resolution.
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Has excellent verbal and written communication skills and a strong customer focus.
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Can manage multiple clients, priorities and technical issues.
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Works well autonomously and as part of a team.

📌 Level 3 Service Desk / Systems Administrator - It Msp (Victoria)
🏢 Sinefo Solutions
📍 Victoria