Job Description
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Own the branch customer experience and act as the senior escalation point for service issues
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Build relationships with customers, suppliers, overseas offices and agent partners
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Protect existing revenue, develop new opportunities and exceed growth targets
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Lead day-to-day branch operations and hold department managers accountable
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Ensure import, export, customs, transport and warehouse activities are timely, compliant and cost-effective
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Improve local and global operational performance measures
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Provide tools, equipment, capacity and skills for safe, efficient and quality-focused delivery
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Resolve non-conformance and drive continuous improvement
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Own the branch profit and loss result and exceed monthly budget targets
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Control operating costs, resources and revenue allocation
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Review financial, pipeline, debtor and key performance reports
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Ensure strong debtor governance and act on overdue or problem accounts
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Lead, coach and empower direct reports
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Manage workforce planning, recruitment, employee relations, performance, development, retention and succession with Human Resources support
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Ensure compliance with operational blueprints, procedures, policies and delegated authorities
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Maintain knowledge of customs, freight forwarding, licensing, certification and regulatory requirements
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Drive accurate use of CargoWise One, Dynamics and other company systems
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Keep customer, operational and financial records audit-ready
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Act on audit findings, control gaps and operational risks
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Requirements
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Proven leadership experience in international freight forwarding, logistics or supply chain operations
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At least five years of relevant experience
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Strong Western Australian freight market knowledge and established customer and supplier networks
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Commercial capability across business development, customer management, budgets and profit delivery
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Demonstrated success leading people, improving performance and managing change
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Robust knowledge of international trade, customs, compliance and operational controls
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Confident use of logistics, customer and business systems
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Clear communication, sound judgement, resilience and ability to build trust across diverse stakeholders
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Core Competencies
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Demonstrates expertise in international freight forwarding, logistics, and supply chain operations, with a strong focus on customer experience, operational compliance, and financial performance. Proven ability to lead teams, manage change, and drive continuous improvement while maintaining strong relationships with stakeholders.
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Highest-signal resume keywords
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Leadership Experience in Freight Forwarding
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Knowledge of International Trade and Customs
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Business Development and Customer Management
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Financial Performance and Budget Management
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Logistics and Operational Compliance
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Hard Skills
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Freight Forwarding
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Logistics Management
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Supply Chain Operations
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Operational Controls
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Performance Improvement
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Budget Management
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Revenue Growth
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Customs Compliance
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Change Management
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Workforce Planning
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Soft Skills
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Clear Communication
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Sound Judgement
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Resilience
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Trust Building
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Coaching and Empowering
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Industry Keywords
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Freight Market Knowledge
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Customer Networks
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Supplier Networks
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Operational Blueprints
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Regulatory Requirements
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Tools & Technologies
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CargoWise One
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Dynamics
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Business Systems
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📌 Branch Manager (Perth)
🏢 Jobtailor
📍 Perth