Job Description
EARN $95,*********,000 Salary + Super | Full-Time Opportunity
n
Lead Client Service Delivery For A Growing Electrical Contractor
n
Own Key Builder Relationships, Scheduling & Service Operations
n
About The Company
n
Our client is an insurance repair electrical contractor servicing South East Queensland, working primarily with insurance builders across a high volume of jobs.
n
Supported by a Brisbane-based scheduling team and offshore data-entry support, the business operates in a quick-paced environment where responsive communication, reliable service delivery and strong client relationships are essential.
n
About The Opportunity
n
The primary purpose of this position is to take ownership of customer service and service delivery across the business while building strong day-to-day relationships with key insurance builder clients.
n
Reporting directly to the Directors, you will lead the scheduling team while remaining hands-on with escalations, operational issues and client communication.
n
Some of your responsibilities will include:
n
n
Managing key insurance builder relationships and maintaining consistent communication
n
Owning client escalations, pricing queries, variations and complaints from start to resolution
n
Leading the scheduling team and ensuring jobs progress efficiently through to completion
n
Managing customer service standards across phones, emails and after-hours call handling
n
Conducting one-on-ones, reviewing job quality and monitoring team performance scorecards
n
Following up technician reports and addressing recurring paperwork issues with field teams
n
Managing offshore data-entry quality, on-call rosters and compliance administration
n




Developing practical processes and checklists while overseeing general office and fleet operations
n
n
About You
n
The successful candidate will have:
n
n
Previous construction or insurance building experience
n
Experience in senior administration, operations or a similar hands-on leadership role
n
Strong experience working within high-volume and fast-paced environments
n
Excellent client relationship, communication and problem-solving skills
n
Strong organisation with the ability to remain calm under pressure
n
Experience leading teams and holding people accountable for service and quality standards
n
Confidence working with operational metrics including response times, reschedules and booking accuracy
n
A hands-on approach with the willingness to personally manage problems through to resolution
n
n
What's in it for You?
n
n
Full-Time Leadership Role Based In Woolloongabba
n
Own Key Relationships With Major Insurance Builders
n
Lead & Develop A Growing Brisbane Scheduling Team
n
Hands-On Role With Genuine Operational Responsibility
n
Take Ownership Of Customer Service & Service Delivery
n
Work Directly With The Directors Of The Business
n
Improve Systems, Processes & Operational Performance
n
n
Your application will include the following questions:
n
n
Please select your current eligibility to live and work in Australia.
n
Please confirm which suburb you currently reside in.
n
Describe your previous experience in the construction industry and how it has prepared you for this role of Client Services Manager, particularly in managing client relationships and service delivery.
n
Please explain what motivated you to apply for this position and why you think you would be great for this role!
n
Please outline your availability to start in a recent role.
n

📌 Client Services Manager (Queensland)
🏢 RecruitShop
📍 Queensland