Job Description
Do you thrive on turning complex catalogues into seamless, high-converting customer experiences? At Kogan.com, we're looking for an Online Merchandising Lead to own the workflows, standards, and execution of our Merchandising team — ensuring products are discoverable, promotions are well signposted, and navigation delivers a great experience across Kogan.com and our subsidiary sites.
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This role manages merchandising execution end to end, balancing BAU with major projects and seasonal campaigns, and acts as the go-to authority for best practice, process, and cross-functional problem-solving in a fast-paced, high-growth workplace.
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In this role you'll be responsible for:
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Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
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Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness.
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Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business.
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Report on merchandising performance and KPIs, analysing engagement metrics (CTR, bounce rate, search performance) to recommend course corrections.
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Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
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Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation.
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Mentor and guide the Merchandising team,



scaling best practice and acting as the subject matter authority on complex issues.
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To be successful in this role, you should be:
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Degree qualified in Marketing, Business, eCommerce, or a related field.
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Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce.
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Strong analytical skills, with confidence turning data and dashboards into clear recommendations.
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A solid understanding of site navigation, search, and customer journey principles in an eCommerce context.
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Excellent communication skills, comfortable providing structured updates and leading discussions across teams.
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A proactive team leader with experience mentoring others while staying close to day-to-day execution.
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Highly organised, with the ability to balance competing priorities and deadlines in a fast-moving environment.
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Why Kogan.com?
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Work with an incredible team to solve important challenges, helping to drive Australia and Current Zealand's eCommerce future
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Your role has a lot of ownership, autonomy and little red tape
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You'll be empowered to achieve positive outcomes and your work will have a real impact
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You'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
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Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
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A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
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About Us
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We're Kogan.com, Pioneers of eCommerce in Australia.
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At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an cutting-edge Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce's future, and get to do it with a excellent team culture and benefits!
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Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.
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Heads up!
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Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

📌 Online Merchandising Lead (Victoria)
🏢 Kogan
📍 Victoria