Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts
Lead or support onboarding and training for new clients
Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination
Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions
Monitor client usage and engagement, identify renewal or retention risks, and escalation as required
Relay client feedback and insights to internal teams
Support regional Sales by delivering product demonstrations, trials, and technical onboarding
Assist with platform configuration and implementation for new and existing clients
Assist in fielding and triaging client technical queries, escalating as required
Contribute to internal documentation and best-practice implementation playbooks
Develop technical proficiency in the Seerist product, including exposure to API integrations and data/feature-service concepts
Requirements
Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment
Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work
Strong written and verbal communication skills,



with the ability to convey both business and technical detail to varied audiences
Ability to manage multiple client relationships and competing priorities
Bachelor's degree or equivalent practical experience
Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required
Based in, or willing to relocate to, Sydney
Ability to attend the office 3 days per week
Core Competencies
Demonstrates expertise in managing client relationships and onboarding processes within a SaaS environment, with a robust focus on technical proficiency in platform configuration and integration.
Capable of effectively communicating complex technical details to diverse audiences while supporting sales initiatives and internal documentation.
Highest-signal resume keywords
Customer Success Management
SaaS Environment Experience
Technical Proficiency in Platform Configuration
Strong Written and Verbal Communication Skills
Client Relationship Management
Hard Skills
Client Onboarding
Proposal Drafting
API Integrations
Data/Feature-Service Concepts
Platform Configuration
Soft Skills
Communication Skills
Relationship Management
Problem-Solving
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Geopolitical Concepts
Security Intelligence
Risk Intelligence
OSINT Concepts
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📌 Customer Success Manager (Sydney)
🏢 Jobtailor
📍 Sydney