Job Description
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Serve as the key point of contact for clients in the portfolio
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Service clients' media requirements end to end across all formats
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Alert clients to relevant media items as they happen
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Collaborate with account management and sales teams to understand client needs
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Regularly contact clients and provide solutions for their communications requirements
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Monitor breaking news and alert clients to relevant media issues
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Retain and develop a portfolio of government, automotive, and higher education clients
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Deliver insights, advice, and industry intelligence supporting clients' communications objectives
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Requirements
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Media savvy with a genuine interest in news and current affairs
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Ability to identify issues important to clients
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Ability to build and develop meaningful client relationships
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Ability to think on your feet, prioritise, and multitask in high-pressure situations
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Excellent team player comfortable in a fast-paced environment
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Problem-solving ability to identify potential client issues
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Previous experience in a client success or customer service environment is desirable
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Excellent command of English
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Australian Citizen, Permanent Resident, or valid work visa holder not requiring sponsorship, with at least 1.5 to 2 years of visa validity remaining
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Core Competencies
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Demonstrates robust media savvy and a genuine interest in news and current affairs, with the ability to build meaningful client relationships and deliver insights that support clients' communications objectives.
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Highest-signal resume keywords
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Client Relationship Management
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Media Monitoring
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Problem-Solving
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Communication Skills
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Multitasking
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Soft Skills
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Team Player
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Ability to Prioritize
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Ability to Think on Your Feet
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Industry Keywords
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Client Success
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Customer Service
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Government
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Automotive
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Higher Education
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