Job Description At TAL, we're reimagining the claims experience to make it simpler, more supportive and more meaningful for the people who rely on us.
This role plays a key part in shaping the future of life insurance claims by bringing deep operational insight to transformational initiatives that improve customer outcomes.
Working at the heart of innovation and experience, you'll help drive positive change across the claims journey, contributing to TAL's purpose of supporting Australians to live a life filled with choices, options and freedoms.
In this role you will: Lead the redesign of claims processes and experiences to deliver better outcomes for customers and partners.
Apply deep claims expertise to identify opportunities for innovation, simplification and continuous improvement.
Shape future-state claims solutions by translating operational insights into practical business improvements.
Influence strategic transformation initiatives through expert knowledge of claims operations and customer needs.
Partner with stakeholders across Claims and the broader business to drive meaningful and sustainable change.
Champion customer-centric thinking to create trusted, efficient and compliant claims experiences.
Qualifications Strong life insurance claims experience, with a broad understanding of claims operations and customer journeys.
A track record of identifying and delivering improvements that enhance customer and business outcomes.
The ability to apply practical claims expertise to solve complex problems and shape better ways of working.
Strong stakeholder engagement skills, with the confidence to build relationships and influence positive change.
A collaborative and curious mindset, with a passion for innovation, continuous improvement and learning.
A customer-first approach, with a commitment to creating simple, trusted and meaningful experiences for customers.




Additional Information TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.
We're proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan .
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process?
Let our team know by getting in touch with us here.
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You're always accountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.
And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
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📌 Senior Claims Practice Analyst (New South Wales)
🏢 TAL
📍 New South Wales