Job Description
Mental Health & Disability Support Workers
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Wollongong, NSW
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We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.
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Applicants must have availability for shifts ranging between 4-10 hours per day.
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About the Role
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You will be supporting participants with complex mental health conditions, including:
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Co-occurring alcohol and drug use
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Psychosocial disability and complex behavioural needs
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Children with ASD
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Non-verbal support
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Support will involve working in dynamic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.
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Key Responsibilities
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Provide person-centred mental health support in line with individual care plans
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Supervise and prompt medication administration in accordance with protocols
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Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies
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Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress
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Work confidently in environments where substance use may be present,



applying harm-minimisation approaches and skilled boundaries
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Recognise early warning signs and follow escalation pathways, including contacting emergency services when required
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Maintain accurate, objective documentation including case notes, incident reports, and handovers
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Communicate effectively with the wider support team and management
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Respect participant choice and control, including the right to refuse support
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Assistance with personal care and manual handling when required
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Assist with daily living tasks to promote independence
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Essential Requirements
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Demonstrated experience supporting individuals with complex mental health needs, ASD, AOD, and/or behavioural challenges
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Strong emotional regulation skills and calm, professional communication style
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Experience implementing Behaviour Support Plans and following safety protocols
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Ability to work independently and within a team in high-pressure environments
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NDIS Worker Screening Check (or willingness to obtain)
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First Aid & CPR (or willingness to obtain)
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Valid Driver's License and reliable vehicle (mandatory)
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📌 Mental Health Support Worker (Wollongong)
🏢 Sydney Health & Care Services
📍 Wollongong