Own the end-to-end client experience for an SMB client portfolio, from onboarding through renewal
Renew and grow the client portfolio, owning retention and identifying expansion opportunities
Build commercial relationships across accounts and develop value stories that drive retention and inform future products
Serve as the first point of contact for client product and solution questions
Coordinate with internal teams to provide timely answers
Become an expert in IBISWorld's product portfolio and research methodology
Champion IBISWorld products and solutions to prospects and clients across Europe
Ensure SMB clients achieve desired outcomes
Present product value to clients and relay client feedback and market demand to the business
Recommend insights and strategies that advance client projects
Requirements
Some experience in a customer success, client services or account management role is preferred
Strong written and verbal communication skills, including presenting in front of a room
Confidence presenting to a large audience
Curiosity about different industries and comfort engaging with clients across a wide range of backgrounds
Working knowledge of Excel, PowerPoint and Word
Robust organisational skills and ability to manage competing deadlines
Team-first mindset and willingness to collaborate with other departments
Independence to manage an assigned client portfolio
Fluency or proficiency in Mandarin is a plus
Core Competencies
Demonstrates expertise in client relationship management and retention strategies, with a strong focus on delivering value through effective communication and collaboration. Proficient in managing client portfolios and presenting insights that drive client success and product development.
Highest-signal resume keywords
Client Relationship Management
Customer Success Experience
Strong Communication Skills
Organizational Skills
Fluency in Mandarin
ATS Optimization Keywords
Hard Skills
Client Portfolio Management
Product Knowledge
Research Methodology
Excel
PowerPoint
Word
Soft Skills
Team Collaboration
Independence
Curiosity
Presentation Skills
Industry Keywords
SMB Client Experience
Retention Strategies
Value Stories
Market Demand
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