Job Description
Qantas is seeking a Manager Operational Design & Readiness for the Customer Care & Recovery function based in Mascot, Sydney. The role leads a team of Business Analysts and Support Analysts to design, prepare and continuously improve customer servicing, recovery and disruption operations.
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You will translate business priorities into practical operational solutions, align senior stakeholders and drive change across cross-functional teams for sustainable outcomes.
📌 Operations Design & Readiness Lead - Customer Care (Sydney)
🏢 Qantas
📍 Sydney