Job Description
The McMillan Shakespeare Group (MMS) is looking for a Workforce Data & Forecasting Lead based in Melbourne. You will turn data into explicit, trusted insights to inform workforce decisions across contact centre and processing operations.
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You will own forecasting methods, capacity frameworks and analytics standards, uplift planning capability, and build practical models to guide staffing and service delivery while partnering with stakeholders to improve performance.
📌 Strategic Workforce Forecasting Lead (Melbourne)
🏢 Plan Partners
📍 Melbourne
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