Job no:
******
Work type:
Casual
Location:
Bendigo, Melbourne (Bundoora)
Categories:
Student Services, Educational Services
Up to a maximum of 5 months duration
Full time/Part time (3 days min.), casual position for an immediate start
Peak period coverage between end of November **** - March ****
Contact Centre Services coverage between 8:00am - 7:00pm
Higher Education Officer Level 2 casual rate $***** per hour + super
Duties
Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
Answer general queries about studies such as study plans, timetables & contact hours.
Support students to build their personal Orientation Planner in time for O-Week.
Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
Assist and support Inbound phone enquiries for new students.
Requirement to be available full time for peak periods between December **** (including 24 & ***** December **** for VTAC rounds) up to February/March ****. Part time i.e.



3-4 days can be discussed and negotiated with the right incumbent/s.
Incumbent must be available to work between the hours of 8:00am - 7:00pm Monday to Friday.
Selection criteria
The successful candidate must demonstrate possession of the following knowledge and skills:
Is a current student or recently graduated student of La Trobe University.
Ability to follow instructions and procedures.
Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
An ability to work to given deadlines and to set standards.
An ability to communicate information in a courteous and effective manner.
A flexible approach to duties and a positive attitude to work.
Willingness to learn.
Job advertisement may close earlier if a suitable applicant is found.
Applicant must have full working rights in Australia for the full duration of the appointment.
Applications close by 11:55pm Sunday 20 th September ****
All La Trobe University employees are bound by the Working with Children Act ****. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement
Why La Trobe
Develop your career at an innovative, global university where you'll collaborate with community and industry to create impact.
Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
Advertised:
03 Sep **** AUS Eastern Standard Time
Applications close:
20 Sep **** AUS Eastern Standard Time
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