NAB is seeking a Lead for NAB Resolve Triage in Australia to drive complaint management strategy across the department. You will lead a high-performing team, embedding a customer-obsessed culture and ensuring timely, fair outcomes for complaints.
You will own root-cause analysis, align with RG271 requirements, and collaborate with stakeholders to improve risk handling and governance. A background in banking, risk or law is required, with 5+ years in complex operations and a strategic mindset.
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📌 Head Of Customer Complaints Strategy (Toowoomba)
🏢 NAB
📍 Toowoomba