Job Description
You may not have heard of Bapcor, but you will know our brands.
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Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.
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We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.
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In joining our team, you'll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.
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We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.
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We're also passionate about our delivering for our customers, and living our values of:
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We do the right thing
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We are in it together
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We give a damn
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We get it done
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Job Description
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We are seeking a customer-focused and driven Collections Officer to join our Shared Services team.
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Reporting to the Collections Team Leader, you will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the effective management of aged debt across the business.
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This role is ideal for someone who enjoys building relationships, solving problems and working in a fast-paced, high-volume environment where customer service and commercial outcomes go hand in hand.
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Key Responsibilities
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Manage a portfolio of customer accounts across multiple business units and ERP systems.
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Conduct high-volume collections activities, ensuring timely follow-up of outstanding accounts.
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Investigate and resolve customer account queries, disputes and reconciliations efficiently.
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Support customers in adhering to agreed trading terms and credit policies.
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Build strong relationships with customers and internal stakeholders to support positive collection outcomes.
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Minimise aged debt and contribute to the achievement of collection and cash flow targets.
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Maintain accurate records of collection activities and account status updates.
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Identify opportunities to improve processes and contribute to continuous improvement initiatives within the Credit team.
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Qualifications
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You are a motivated and customer-focused professional who thrives in a busy workplace and enjoys balancing relationship management with achieving results.
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You will bring:
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Previous experience in a high-volume collection, accounts receivable or credit environment.
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Strong customer service and relationship management skills.
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Excellent communication and negotiation abilities.
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Sound understanding of basic accounting principles and financial processes.
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Intermediate Excel skills and confidence working across multiple systems.
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Robust organisational skills with the ability to manage competing priorities.
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High attention to detail and a commitment to accuracy.
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A proactive and solutions-focused mindset.
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Additional Information
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Why join Bapcor?
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At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.
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We go the extra mile to get the job done and always live our values.
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In joining our team, you can access:
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Diverse career opportunities within the Bapcor Group
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Discounts across Bapcor products and services, including our Retail and Trade brands
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Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc)
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Paid birthday leave
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Wellbeing support
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Novated leasing and more
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We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email

📌 Collections Officer (Victoria)
🏢 Bapcor
📍 Victoria