Serve as the first point of contact for customers through live chat, phones, and email
Resolve customer issues involving accounts, orders, and deliveries
Advise customers on dog nutrition and wellness questions
Coordinate with the operations team to execute customer order and delivery requests
Assist in developing and improving Customer Care knowledge base content
Foster a growth-oriented, positive, and high-performance culture aligned with the company mission
Work in accordance with Lyka's values and principles
Requirements
Experience in a customer-facing role, including problem solving and issue resolution
Previous contact centre experience is highly regarded
Exceptional customer service skills and a helpful, positive attitude
Strong verbal and written communication skills, with excellent English and grammar
Confidence using computers, strong typing skills, and ability to learn new tools and systems quickly
Highly organised, with strong attention to detail




Willingness to learn dog nutrition and wellness topics
Resilience, solid sense of ownership, and comfort working in a fast-paced environment
Availability to work across a rotating 7-day roster
A love of pets
Core Competencies
Demonstrates exceptional customer service skills and effective problem-solving abilities in a fast-paced environment. Possesses strong verbal and written communication skills, with a willingness to learn about dog nutrition and wellness.
Highest-signal resume keywords
Customer Service Skills
Problem Solving
Verbal Communication
Written Communication
Attention to Detail
Soft Skills
Positive Attitude
Organizational Skills
Resilience
Ownership
Industry Keywords
Customer Care
Contact Centre
Dog Nutrition
Wellness
Tools & Technologies
Live Chat
Email
Phone Systems
#J-*****-Ljbffr

📌 Customer Care Specialist (Rockhampton)
🏢 Jobtailor
📍 Rockhampton