Job Description
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Lead and manage hotel services operations, including housekeeping and hospitality
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Ensure high-quality, resident-focused service delivery
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Assist with recruitment, onboarding, rostering, performance management and development of hotel services staff
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Ensure compliance with Aged Care Quality Standards, infection control requirements and occupational health and safety legislation
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Assist with audits, corrective action plans, quality assurance and continuous improvement initiatives
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Coordinate administrative processes for admissions, resident tours, stock control and daily operations
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Foster communication and teamwork with staff, residents, families, contractors, allied health professionals and management
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Assist with monitoring and managing budgets, supplies and resources
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Promote a safe working setting through incident management, manual handling, PPE use and staff training
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Coordinate and deliver mandatory and ongoing staff training with education and clinical leaders
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Support and promote Palm Lake Care's philosophy, values and workplace culture
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Requirements
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Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment
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Minimum 1 year of experience in a senior administrative role
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Experience assisting with staff recruitment, onboarding, rostering, performance management and team development
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Excellent written and verbal communication skills
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Refined interpersonal skills
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Confidence to deliver staff training and development sessions
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Current National Police Check and Drivers Licence
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Strong organisational skills and attention to detail
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Positive attitude, initiative,



and solutions/continuous-improvement approach
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Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards
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Certificate IV in Training and Assessment
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Business management or OH&S; qualifications
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Valid national police check and pre-employment medical assessment
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Willingness to work in a smoke-free workplace
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Core Competencies
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Demonstrates expertise in managing hotel services operations with a focus on compliance with Aged Care Quality Standards and effective staff training. Proven ability to foster teamwork and communication while ensuring high-quality service delivery and continuous improvement.
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Highest-signal resume keywords
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Hotel Services Operations Management
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Aged Care Quality Standards Compliance
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Staff Recruitment and Development
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Certificate IV in Training and Assessment
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Budget Management
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ATS Optimization Keywords
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Hard Skills
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Housekeeping Management
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Hospitality Operations
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Performance Management
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Quality Assurance
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Infection Control
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Occupational Health and Safety
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Administrative Coordination
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Incident Management
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Stock Control
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Training Delivery
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Soft Skills
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Excellent Communication Skills
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Refined Interpersonal Skills
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Strong Organisational Skills
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Positive Attitude
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Initiative
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Certifications & Qualifications
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Current National Police Check
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Drivers Licence
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Business Management Qualifications
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OH&S; Qualifications
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Industry Keywords
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Aged Care
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Healthcare Environment
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Continuous Improvement
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Resident-Focused Service
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Smoke-Free Workplace
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📌 Service Manager (Bundaberg Central)
🏢 Jobtailor
📍 Bundaberg Central