You'lllove this role ifyou'reused to juggling multiple files, chasingupdatesand keeping customers informed when timelines matter.
Maybe you'reworking in property management or real estate admin, organising repairs, following up trades, updating tenants orownersand keeping records tight so nothing slips through the cracks. In this role, that same rhythm continues, but the work carries more responsibility becauseyou'reguiding customers after damage to their home.
Most days involve managing several 'llreview documents, organise repairs, respond to customer calls and keep everything moving through structured workflows. Some customers will be calm. Others will be stressed because their home has been damaged. Staying organised,clearand steady matters just as much as empathy.
With paid training and ongoing support, you grow your capability while helping our customers get back on track.
What you'll be doing
A full-time in-office role at Sippy Downs
Managing multiple home claims at once through structured workflows and daily priorities
Speaking with customers regularly, explaining next steps clearly when they may be stressed or uncertain
Reviewing documents, quotes and reports to make fair decisions using policy and evidence
Coordinating repairs, chasing trades and keeping timelines moving
Keeping notes clear and accurate so claims remain compliant and easy to follow
Switching between calls, emails and systems throughout the day while keeping work progressing
What great looks like
Notes are clear, accurate and complete so others can follow the claim easily
Customers feel informed because updates are clear and consistent
Claims keep moving because follow-ups happen early, not after delays occur
Decisions are based on policy and evidence, not assumptions
Calm,



professional communication continues even when customers are upset or frustrated
If you can see yourself growing into this, you'll likely love it here.
What you'll get
Clear pay and incentives - Performance-based incentives, plus annual salary reviews
Time off you can plan around - 22 days annual leave, plus volunteer leave
A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
Leaders who back your growth - Explicit direction, regular coaching and real opportunities to step into new roles
Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
Work that has real purpose - Helping customers get back on track when life doesn't go to plan
Why Youi
We'rehere to make insurance more human andprovidea better alternative for our customers. As a challenger brand, we question the status quo to support people when lifedoesn'tgo to plan, with real people helping real customers at the moments that matter most.It'salso a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.
We'rea performance-driven business, and effortdoesn'tgo unnoticed. Results are recognised and rewarded through incentives, everyday shout-outsand programs like Youi Stars.You'llalso see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.
It's workthat'sa bit more you-shaped.
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📌 Home Claims Advisor (Queensland)
🏢 Youi
📍 Queensland