Senior Support Engineer: Incident Resolution & Escalations (Sydney)

Senior Support Engineer: Incident Resolution & Escalations (Sydney)

06 Sep
|
Ingram Micro
|
Sydney

06 Sep

Ingram Micro

Sydney

Senior Support Engineer: Incident Resolution & Escalations Ingram Micro Inc. Sydney, NSW, AU
Job Description
Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.
The role requires 10+ years in technical support engineering, strong communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work workplace offered with global exposure.
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📌 Senior Support Engineer: Incident Resolution & Escalations (Sydney)
🏢 Ingram Micro
📍 Sydney

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