About the role
Our Service team works closely with partners across the business to deliver great outcomes for our members and employers. As the link between Rest and our service partners, we focus on driving continuous improvement, resolving issues and supporting the delivery of Rest's strategy.
As Senior Manager, Solutions & Remediation , you'll focus on two key areas:
Proactive issue identification - Investigate processes, services and emerging risks to identify issues early, helping ensure our operations and partner-delivered services perform as expected.
Leading remediation outcomes - Take ownership of complex remediation activities from investigation through to resolution, identifying root causes, managing regulatory obligations, and driving sustainable improvements across the business.
Key Responsibilities
Proactively identify emerging risks, issues and opportunities for improvement before they become significant compliance or operational concerns.
Partner with stakeholders across Rest and external providers to investigate complex issues, analyse data and define effective solutions.
Build strong relationships with senior leaders, influencing priorities and driving alignment on key outcomes.
Translate complex information into clear, compelling recommendations for executive, Board and regulatory audiences.
Lead analysis across processes, systems, compliance and operational frameworks to identify improvement opportunities.
Develop and deliver remediation strategies, mobilising teams and resources to achieve timely and sustainable outcomes.




Collaborate across the business to uncover root causes, solve problems and implement practical, member-focused solutions.
Identify, assess and manage risks, ensuring effective mitigation strategies are in place and aligned with Rest's risk framework.
Qualifications
Bachelor's degree or higher
IIBA® or similar industry standard certification preferred.
Extensive business domain knowledge in superannuation or financial services desirable
Ability to understand business functionality, business complexity and interdependencies
Ability to develop compelling business cases with accurate cost and effort estimations.
Ability to articulate issues to senior managers (including executive leadership and boards)
Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
Understanding of modelling techniques
Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
Ability to quickly troubleshoot problems that may arise in work products
Proven ability to work under pressure,



meet deadlines and prioritise workloads
Well developed team building and collaborative capability.
What you'll find at Rest
Hybrid working
5 Rest Days (wellbeing days) each year in addition to annual leave
22 weeks paid parental leave (gender neutral)
Continued super contributions during parental leave
Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
Income Protection Insurance
Option to purchase additional leave
Recognition through our Rest Excellence Awards
Rest is committed to creating a versatile work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
We welcome applications from all candidates. To be considered, you will need the right to work in Australia.
With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members - from their first job through to retirement*.
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📌 Senior Manager - Solutions & Remediation (9 Month Fixed Term Contract) (Sydney)
🏢 Rest1
📍 Sydney