About RAC With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.
About the Role
As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates will have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available. This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.
What You Need to Know
Location: Joondalup and West Perth
Start date: October ****
Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotation
What Will You Be Doing?
Providing day-to-day leadership support across multiple teams to ensure continuity during leave,



projects or development activities
Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
Driving performance through coaching, feedback and KPI management
Supporting consultants to achieve sales, service and engagement targets
Monitoring quality standards and ensuring compliance with product and legislative requirements
Supporting change initiatives and business projects as required
What We're Looking For
Proven leadership experience in a busy contact centre environment
Strong coaching capability with the ability to influence without always having direct ownership of a team
Experience managing KPIs and driving performance through effective coaching
A cooperative and adaptable leadership style
Excellent communication skills with the ability to build trust and rapport quickly
Demonstrated empathy, resilience and professionalism in challenging situations
Strong computer literacy and ability to work across multiple systems
A passion for developing others and maintaining consistent performance standards
What Can We Offer You?
Access to exclusive RAC member benefits
Flex@RAC – our flexible working program
A strong Diversity & Inclusion strategy




Generous insurance discounts and free roadside assistance
In-house health and wellness programs
Competitive salary + super, with the option to purchase additional leave
A vibrant Social Club with over 900 members
We're looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.
Applications close: COB Friday 25th September ****
RAC is an equal opportunity employer. We are committed to building an inclusive workplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.
RAC is a purpose-led member organisation. Established in ****, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to **** is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact
#J-*****-Ljbffr

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