Safe Steps is the only 24/7, family violence response centre in Victoria, providing a "state‐wide entry point" for victim‐survivors of domestic and family violence.
Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.Our vision is safety, support and respect for all victim‐survivors of domestic and family violence.Our practice is trauma‐informed and guided by evidence.
We provide services to all victim‐survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.Job DescriptionTHE ROLEReporting to the Senior Practitioner and Team Leader, the Family Violence Crisis Specialist – Brief Intervention will work as part of the Victorian statewide family violence service, providing specialist brief intervention case management responses to adult and child victim‐survivors.This role requires a high level of professionalism, sound ethical practice, and the ability to work calmly and effectively in a crisis‐driven workplace.KEY RESPONSIBILITIESProvide telephone and web‐based crisis intervention, information, advice, and referrals to victim‐survivors and service providersDeliver brief intervention case management, including risk management and safety planningAssess and respond to family violence risk using the MARAM FrameworkWork in alignment with trauma‐informed, evidence‐based practiceContribute to continuous quality improvement initiativesActively participate in team collaboration, supervision, and reflective practicePromote inclusive and culturally safe practice for LGBTIQA+, CALD, Aboriginal and Torres Strait Islander communities, and people with disabilitiesMaintain accurate,



high‐quality client records in line with legislative and organisational requirementsParticipate in reflective practice, supervision, and continuous quality improvement initiativesUphold Safe Steps' commitment to inclusion, equity, and cultural safety for all communitiesKEY SELECTION CRITERIABachelor of Social Work or equivalent qualification, or willingness to work towards oneMinimum 3 years' experience in the specialist family violence sector or crisis‐focused rolesStrong understanding of the Victorian family violence system and service landscapeDemonstrated ability to assess and respond to risk using the MARAM FrameworkSound knowledge of trauma‐informed practice, crisis intervention, and the gendered nature of violenceExcellent written and verbal communication skills, including in crisis‐driven environmentsCommitment to Safe Steps' values of Integrity, Diversity, and EmpowermentCurrent Working with Children Check and willingness to undergo a National Police Check.Experience in telephone or web‐based counselling or crisis servicesExperience delivering brief intervention or short‐term case managementCompletion of MARAM Comprehensive (Tier 1) training or willingness to completeWHY JOIN US?
Be part of Victoria's only 24/7 statewide family violence response centreMake a meaningful impact supporting victim‐survivors through crisis and early recoverySupportive supervision, reflective practice, and continuous trainingInclusive, values‐driven workplace committed to staff wellbeingSCHADS Award Level 5 remuneration with generous salary packaging.Safe Steps is an organisation committed to an inclusive and accessible workplace for all.
We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
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📌 Family Violence Crisis Specialist Brief Intervention (Melbourne)
🏢 safe steps
📍 Melbourne