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Base pay range

$50.00/hr - $60.00/hr

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Delivery Leader for Advisory Services & Business Professional Recruiting

Service Now Reporting & Dashboard Consultant (2 Positions)

Location: Charlotte, NC or Minneapolis preferred - Remote potential
Type: 6 Month Contract-to-Hire (possibility to extend/convert)

Department: People Analytics (HR)

Summary:

Our client, a leading financial services organization, is seeking two experienced Service Now Reporting & Dashboard Consultants to design and build in-tool reporting and dashboards. These tools will help improve visibility into Service Now utilization by the client's employees and service partners, enabling better operational insights and decision-making.

Key Responsibilities:

- Design, develop, and maintain customized reports and interactive dashboards within the Service Now platform.
- Analyze utilization data to deliver actionable insights and recommendations to business stakeholders.
- Collaborate with cross-functional teams including IT, business analysts, and service partners to gather reporting requirements and ensure solutions align with business needs.
- Ensure data accuracy, integrity, and security within reporting solutions.
- Troubleshoot and resolve Service Now reporting and dashboard issues.
- Stay updated on Service Now platform enhancements and reporting best practices.

Required Qualifications:

- Proven experience designing and developing reports and dashboards within Service Now.




- Strong understanding of Service Now modules, data structures, and reporting tools.
- Proficiency with Service Now Performance Analytics and reporting features.
- Knowledge of data visualization best practices within Service Now.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.

Preferred Qualifications:

- Experience in large enterprise environments, preferably in financial services.
- Familiarity with IT Service Management (ITSM) processes and Service Now workflows.

Seniority level

- Seniority level Mid-Senior level

Employment type

- Employment type Contract

Job function

- Job function Analyst, Project Management, and Strategy/Planning
- Industries Banking and Financial Services

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Inferred from the description for this job

Medical insurance

Vision insurance

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