Customer Service Administrator $65,000 - $67,000 + Super
1 Day WFH Once Fully Trained | Full-Time Permanent

The Opportunity
We are currently seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry.

This is a fantastic opportunity for someone looking for long-term stability and longevity within a supportive and collaborative team. You'll play an important role in supporting customers throughout the order process, while also providing administration support across the wider business.

The successful candidate will ideally be someone who enjoys a varied role, takes pride in providing excellent customer service and is looking to build a long-term career within an established organisation.

What's Involved?
Working as part of a collaborative Customer Service team, your responsibilities will include:

- Responding to customer enquiries via phone and email and assisting with requests
- Accurately processing sales orders across multiple channels
- Reviewing customer orders and actioning any outstanding requirements
- Communicating with customers regarding order status, ETAs and backorders
- Investigating customer queries and assisting with credit notes, returns, product complaints and replacement requests
- Preparing and processing credit, return and replacement requests following internal approval
- Maintaining accurate customer service databases and records




- Completing digital filing of customer queries, purchase orders and other documentation
- Providing general assistance to customers and internal Sales Representatives
- Supporting the wider team with general administration as required

About You
We're looking for someone who is reliable, organised and genuinely enjoys helping customers. You'll ideally bring:

- Previous experience in customer service, administration or a sales support environment
- Strong attention to detail and accuracy
- High-level data entry skills
- Experience working with order entry, invoicing or inventory systems
- Strong numerical and analytical skills
- Proficiency across Microsoft Office, particularly Outlook, Word and Excel
- Excellent written and verbal communication skills
- A proactive approach with the ability to work independently
- Strong problem-solving skills and the ability to manage competing priorities
- A genuine desire to find a role where you can establish yourself and build a long-term career

Why Join?
- $65,000 - $67,000 + Super
- 1 day working from home once you are fully trained, confident and up and running in the role
- Permanent, full-time opportunity
- Join a well-established and supportive organisation
- Cooperative and friendly team environment
- Opportunity for long-term stability and career growth
- Monday to Friday working environment

📌 Customer Service Officer (Melbourne)
🏢 Sharp & Carter
📍 Melbourne