Job Description

What you’ll be doing

This is an excellent entry-level prospect for someone with 1-3 years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager, you'll partner with automotive dealers to help them get the most value from their carsales subscription.

Managing a portfolio of dealer customers, you'll become their trusted adviser - building strong relationships, providing strategic guidance and using data-driven insights to improve product adoption, customer satisfaction and long-term success.

Working closely with Sales, Advertising and Onboarding teams, you'll play a key role in delivering exceptional customer experiences while identifying opportunities to help customers grow their business.

You'll

- Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.
- Become the primary point of contact for your customers,



providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.
- Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.
- Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.
- Identify opportunities to grow customer value through subscription optimisation and additional products and services.
- Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
- Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.

📌 Customer Success Manager (Melbourne)
🏢 Carsales
📍 Melbourne