Job Description

Join our Environmental team in Notting Hill and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

- Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
- Register, check, label and process soil, water and air samples accurately and efficiently.
- Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
- Prepare and coordinate quotations as required.
- Liaise with laboratory teams to ensure KPIs and due dates are met.
- Maintain accurate records of client interactions and service activities.
- Ensure protected, organised and compliant operations within the sample receipt area.
- Assist with sample collections from client sites when required.

📌 Client Services Representative (Notting Hill)
🏢 Sgs
📍 Notting Hill