Job Description

So, what goes into making that happen?

- Lead, support and coach the Customer Service Team to deliver consistent, high-quality customer service
- Manage day-to-day team workflow, priorities and service levels to ensure customer enquiries and orders are actioned within agreed timeframes
- Provide escalation support for complex customer enquiries, complaints, delivery concerns, pricing enquiries and order issues
- Oversee the accurate processing of customer orders, returns, stock enquiries, pricing enquiries and delivery status updates
- Provide internal sales support to ASICS sales representatives and ensure customer service activity supports sales and business objectives
- Monitor team performance, identify training needs and provide feedback to support capability, accountability and service excellence
- Maintain strong working relationships with internal and external stakeholders, including customers, retailers, distributors and internal departments
- Identify and implement process improvements that increase efficiency, accuracy, communication and the overall customer experience
- Ensure customer service processes,



records and information are accurate, compliant and maintained in relevant systems
- Support the Customer Service Manager with reporting, team updates, operational priorities and ad hoc business requirements

In return we offer:

- A permanent full-time opportunity with a market leading global brand
- Salary + bonuses + 17.5% annual leave loading + paid parental leave
- Versatile hybrid work options using a ‘Moments That Matter’ way of working
- Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
- Free onsite gym and personal training sessions
- Generous staff discount – % off wholesale!
- A learning & development culture with personal access to LinkedIn Learning, leadership programs, 'move your mind' learning sessions, study leave and targeted role specific training
- A collaborative, innovative, and high-performing team culture with career growth opportunities – We love promoting from within!
- Opportunities to give back through community and team events

📌 Customer Service Team Leader (Marsden Park)
🏢 ASICS
📍 Marsden Park