Transform Digital Healthcare with Telstra Health At Telstra Health , we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it's needed. Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Register, we connect care in ways that truly make a difference. About the Leaving Violence Program The Leaving Violence Program provides financial and other support to people who have left, or are leaving, a partner who uses violence. It is a Department of Social Services (DSS) funded national program delivered by Telstra Health . The program is delivered in a person-centred and trauma-informed way, recognising the unique experiences of every individual. We are committed to culturally responsive practice, creating safe and inclusive services, and working collaboratively to support people to move forward with dignity, choice and respect. About the role We are inviting expressions of interest from individuals interested in a 12-month contract opportunity as a Support Line Specialist within the Leaving Violence Program. As the Support Line Specialist, you will provide trauma-informed guidance, mentoring, and operational support to practitioners responding to individuals impacted by family, domestic, and sexual violence. You will be the point of real-time support for our frontline practitioners, offering expert advice on risk assessment, safety planning, and service responses. Importantly, you will also foster a culture of reflective practice by mentoring staff, facilitating learning conversations, and guiding practitioners through complex and high-risk cases. If you are calm under pressure, an agile thinker,



and bring strong family violence experience with a passion for supporting and developing others, we encourage you to apply. What you'll be doing Practitioner Support & Mentoring - Provide calm and immediate guidance to practitioners, ensuring their responses are trauma-informed, culturally responsive, and centred on victim-survivor safety and wellbeing.

- Mentor staff through reflective conversations, supporting qualified growth, confidence, and capability in responding to complex cases. - Encourage learning and reflective practice across the team, helping practitioners build resilience and share best practice approaches. Real-Time Guidance - Support practitioners in navigating high-risk calls, including risk assessment, safety planning, and referral pathways. Provide clear decision-making support to practitioners in moments of complexity or crisis. - Ensure consistent application of trauma-informed, survivor-centred frameworks across service delivery. Case Review & Approvals - Review and approve financial support packages, referrals, and escalated cases to ensure best-practice service standards. - Guide staff through appeals, escalations, and complex case decisions. - Monitor service delivery to identify risks, provide advice, and ensure accurate case management. High-Risk Case Support - Provide immediate guidance on mandatory reporting obligations and escalation protocols. - Debrief and support practitioners following critical incidents or emotionally complex client interactions. - Model calm, professional, and trauma-informed practice during high-pressure scenarios. About you To succeed in this role, you will need to meet the following: Qualifications - Bachelor’s degree in Social Work, Psychology, Counselling, Mental Health, or a related field. - Postgraduate qualification in Social Work, Psychology, or Counselling/Psychotherapy (or equivalent).

📌 Support Line Specialist | 12 Month Fixed Term - Leaving Violence Program (Australia)
🏢 Telstra Health
📍 Australia