We're seeking a skilled and customer-focused Receptionist (Accommodation) to join our team at Kokoda Barracks supporting the Australian Defence Force through our ESS business.

As the first point of contact for accommodation services, you'll play a key role in ensuring Defence personnel receive outstanding customer service while supporting the day-to-day operation of accommodation facilities. This role involves managing bookings, accommodation administration, reporting, and coordinating with site stakeholders to deliver a high standard of service.

Your responsibilities will include:

- Manage daily accommodation arrivals, departures, and room allocations.
- Ensure that all accommodation records are accurately maintained within the accommodation management system.
- Identify and follow up accommodation discrepancies, including room vacancies, personal belongings, and occupancy matters.
- Liaise with housekeeping teams to coordinate room cleaning schedules and occupancy requirements.
- Process bookings,



check-ins, check-outs, and accommodation changes requested by Defence personnel or management.
- Respond to customer enquiries and resolve accommodation-related issues professionally and efficiently.
- Maintain high standards of customer service while addressing complaints and service requests.
- Prepare and distribute accommodation and occupancy reports for management.
- Draft correspondence, receive and relay information, and support effective communication across the site.
- Ensure compliance with Compass and Defence health, safety, and security requirements.
- Report hazards, incidents, and safety concerns promptly.
- Participate in toolbox and safety meetings and promote a positive safety culture.
- Undertake other administrative and operational duties as required by site management.

📌 Receptionist | Kokoda Canungra | FT
🏢 Compass Group
📍 Canungra