Job Description

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- Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases
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- Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry
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- Operate and monitor AI workloads to ensure reliability, performance, and responsible usage
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- Support the AI solution lifecycle, including deployment, updates, and optimisation in Managed Services environments
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- Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks
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- Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value
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- Apply governance, security, and compliance controls to AI workloads, including data protection and access management
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- Maintain technical documentation, runbooks, and operational procedures for AI services
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- Work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience
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Requirements

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- 3–5 years' experience in cloud engineering, AI engineering, or application support roles
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- Experience delivering or supporting AI solutions in enterprise or consulting environments
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- Experience with Microsoft Copilot, including M365 Copilot and Copilot Studio
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- Working knowledge of Azure services including compute, identity, storage, and monitoring
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- Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms
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- Understanding of AI governance, security, and compliance, including responsible AI principles
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- Experience with monitoring, incident management, and operational support using ITIL practices
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- Strong analytical and problem-solving capability with focus on automation and optimisation
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- Familiarity with Microsoft Fabric, Purview, or data platform technologies
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- Experience supporting Copilot rollout,



adoption, or enablement initiatives
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- Bachelor's degree in IT, Computer Science, or related field (preferred education and experience)
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- Microsoft Certified: Azure AI Engineer Associate (AI-102)
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- Microsoft Certified: Azure Administrator Associate (AZ-104)
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- Microsoft 365 Certified: Fundamentals / Copilot-related certifications (desirable)
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- Relevant cloud or AI certifications
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Core Competencies

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Demonstrates expertise in deploying and supporting Microsoft Copilot solutions and AI workloads, with a solid focus on governance, security, and compliance. Proficient in leveraging Azure services and implementing monitoring and operational procedures to ensure high-quality managed services.

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Highest-signal resume keywords

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- Microsoft Copilot Experience
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- Azure AI Services Proficiency
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- AI Governance and Compliance Knowledge
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- Python and API Development
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- ITIL Practices for Operational Support
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ATS Optimization Keywords

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Hard Skills

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- Cloud Engineering
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- AI Engineering
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- Application Support
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- AI/ML Solutions Development
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- Monitoring and Incident ManagementAutomation Solutions
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- Data Protection
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- Access Management
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- Operational Procedures
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- Technical Documentation
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Soft Skills

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- Analytical Problem-Solving
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- Collaboration with Stakeholders
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- Focus on Automation and Optimisation
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Certifications & Qualifications

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- Microsoft Certified: Azure AI Engineer Associate (AI-102)
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- Microsoft Certified: Azure Administrator Associate (AZ-104)
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- Microsoft 365 Certified: Fundamentals
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Industry Keywords

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- Managed Services
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- Enterprise AI Solutions
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- Consulting Environments
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- Responsible AI Principles
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- Cloud Solutions
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Tools & Technologies

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- Microsoft 365
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- Copilot Studio
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- Azure AI Foundry
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- Microsoft Fabric
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- Purview
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- Low-Code Platforms
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📌 AI Ops Engineer (New South Wales)
🏢 Jobtailor
📍 New South Wales