Job Description

About the Business

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MK & KY Painting Services Pty Ltd is an established Sydney painting and construction-

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services business delivering residential and related painting works for builders, developers and

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private clients.

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Our operating model involves coordinating a substantial network of painting subcontractors

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across multiple projects throughout Sydney and NSW.

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As the volume and complexity of our contractor, project and operational workflows have

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increased, we are seeking an experienced Operations & Procedures Specialist to analyse and

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improve our business processes, procedures and operating systems.

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About the Role

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This role is focused on analysing how work moves through the business and developing

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practical improvements to efficiency, consistency, cost control and service delivery.

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You will review workflows across:

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- project intake;
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- quotations;
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- subcontractor allocation;
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- scheduling;
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- procurement;
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- project delivery;
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- variations;
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- quality issues;
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- contractor payments;
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- tenders;
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- customer handovers; and
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- completion processes.
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You will prepare and implement improved SOPs and procedures, analyse operational

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performance, recommend process improvements and assist management with introducing

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appropriate workflow and automation tools.

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Key Responsibilities

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- Analyse existing operational methods, workflows and procedures.
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- Prepare workflow maps and identify bottlenecks, duplicated work and control weaknesses.
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- Develop and revise SOPs, procedures, checklists and operational documentation.
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- Review subcontractor onboarding, allocation, communication, performance and payment processes.
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- Develop contractor and operational KPIs and reporting.
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- Analyse operational costs, delays, rework, defects and workflow performance.
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- Review and improve procurement and supplier-evaluation procedures.
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- Improve tender, quotation and bidding workflows.
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- Analyse customer-enquiry, quotation and sales-handover procedures.
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- Evaluate appropriate digital and AI-enabled workflow tools.
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- Assist with implementation of approved process improvements.
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- Monitor compliance with revised procedures and recommend ongoing improvements.
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Essential Requirements

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- Bachelor degree or higher in Business Management, Engineering Business
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- Management, Operations Management, Supply Chain/Logistics, International
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- Business/Trade or a closely related discipline.
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- At least two years of relevant professional experience in operations, project
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- coordination, business-process improvement, supply-chain/service-provider
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- operations or a related field.
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- Demonstrated experience developing or improving SOPs and operational procedures.
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- Experience analysing workflows, operational information and KPIs.
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- Strong stakeholder and service-provider coordination skills.
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- Robust analytical, organisational and written communication skills.
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- Professional English communication skills.
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Highly Regarded

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- Experience in construction, trade services, contractor-based operations, logistics or
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- supply chain.
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- Contractor/service-provider onboarding and performance-management experience.
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- Procurement, supplier, quotation or tender-process experience.
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- Continuous-improvement experience.
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- Familiarity with workflow automation or AI-enabled business tools.
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- Mandarin language capability, given regular operational communication with
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- Mandarin-speaking subcontractors.
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📌 Operations & Procedures Specialist (New South Wales)
🏢 RecuitIQ
📍 New South Wales