Job Description

Senior Travel Specialist Overview

Responsibilities & Duties

- Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts.
- Fully service all enquiries, requests, bookings, and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries.
- Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems.
- Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met.
- Handle VIP travel to the necessary standard.
- Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required.
- Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds.
- Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG.
- Be aware of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin.
- Operate in accordance with client service level agreements (SLAs) and TAG policies and standards.
- Complete all PNR's and files accurately and promptly, ensuring all QC points are met as standard.
- Demonstrate excellent customer service and form strong client and supplier relationships.
- Assist less experienced consultants with questions and training.

Qualifications

- Certificate,



diploma or degree in tourism/travel OR equivalent combination of education and directly related experience.
- 5+ years of relevant experience within a travel agency.
- Good knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
- GDS experience (Galileo preferred).
- Versed in booking flights, hotels and a good understanding of published airfares.
- Experience handling VIP, entertainment clients, and/or group travel.
- Strong knowledge of Microsoft Suite, and familiar with/ability to use TAG's travel systems including Travelport Galileo, Tramada NG, TAG Desktop and the relevant Online Booking Tool utilized by each client. Serko – Zeno, Locomote or Concur for Travel.
- Excellent verbal and written communication skills.
- Well-established organisational skills and attention to detail.
- Ability to work independently or within a team environment.
- Versatility, flexibility, and a willingness to work within a constantly changing environment.
- Excellent customer service and negotiation skills.
- Proactive and self-starter.
- Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside the box.
- Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
- Excellent customer service skills internally and externally.

Experience TAG Perks

We are committed to offering an equal chance for all employees and applicants.

Seniorities and Details

- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Consulting
- Industries: Travel Arrangements
- Location: Greater Sydney Area
- Salary: A$100,000.00-A$120,000.00

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📌 Senior Travel Specialist (New South Wales)
🏢 Tag
📍 New South Wales