Job Description
Hospitality & Resident Experience Manager
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Gold Coast | $110K-$130K + Super | Full Time
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Are you an experienced hospitality leader looking for something different from the traditional hotel or resort workplace?
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We are recruiting a Hospitality & Resident Experience Manager to join a premium retirement community on the Gold Coast.
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The organisation wants to take its hospitality offering to the next level and is looking for someone who has previously improved a venue, lifted service standards, led a relaunch or helped transform the overall customer experience.
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Aged care experience is not required.
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We are particularly interested in candidates from hotels, high-end resorts, premium venues, events or hospitality operations.
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What you'll be doing
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Lead the day-to-day hospitality operation, including the bistro and broader resident experience
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Manage and develop a team of approximately 12 staff
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Improve service standards and create a genuine premium hospitality experience
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Take ownership of food safety, compliance and operational standards
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Drive revenue and identify prospects to improve the hospitality offering
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Bring new ideas and improvements to the operation
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What we're looking for
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You will be an experienced hospitality leader who understands what premium service looks like and knows how to deliver it consistently.
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Ideally, you will have experience within a hotel, high-end resort, premium hospitality venue or events workplace.
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We are particularly interested in someone who has been involved in a venue turnaround, service overhaul, relaunch, rebrand or major hospitality improvement.
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What's on offer
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$110K-$130K + super
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Monday-Friday working week
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Generally standard business hours
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Potential one day per week working from home
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Potential 9-day fortnight
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Supportive and generous ownership
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Professional development and education opportunities
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Approximately four major staff events each year
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